Help Centre

Welcome to the Ecosite Web Hosting Help Centre.

We offer several different support methods including phone, email and live-chat.

Phone Support

Sales & Support Enquiries
Monday to Friday
9.00am to 4.30pm AEST.

Email Support

For any sales, billing or support questions, you can contact us by creating a support ticket here...

Live Chat Support

Use our easy online chat widget.
Monday to Friday
9.00am to 4.30pm AEST.

Customer Service & Billing

This is the front line of support, assisting with general customer questions, account access and billing enquiries.

Technical Support

Technical support is divided into 3 tiers to provide the most timely assistance:

  • Level 1 – Our first level of support handles the initial customer query, and if it goes beyond his/her level of expertise, it can then be escalated to the next tier.
  • Level 2 – Support engineers are second level support technicians who have greater access to servers and have more experience in troubleshooting when something seems out of place or broken within a website or hosting account. If the problem still cannot be resolved entirely at this stage, it is then escalated to a Level 3 technician.
  • Level 3 – These technicians are our system administrators. They are responsible for monitoring servers and ensuring that they are always running optimally.