How to start the process?
Step 1: Submit a request
To begin a migration, you must firstly order your hosting with us. Then, submit a support ticket by logging into the client area https://www.ecositewebhosting.com.au/secure/clientarea.php
The ticket should be in the following format: Subject: Migration: Your Company Name: Hostname or IP of server to be transferred
For example, if your company name was Big Server Provider, the subject of the new support ticket would be the following: Subject: Migration: Big Server Provider: host.someserver.net
Step 2: Initial evaluation
One of our migration specialists will perform an evaluation on the source server to determine a risk analysis. Our specialist will analyze available disk space vs. the amount of data to be moved, operating system version, system software versions, database management system versions, available memory, and average CPU usage, and will test the network connection between the target and source servers. If there are expected issues with the migration we will contact you.
Step 3: Customized migration plan
Our specialist will generate a customized plan for the migration, including an estimated timeframe for completion.
Step 4: Scheduling
In order to provide the highest level of service, migrations are scheduled in advance. In your migration plan, our migration specialist will indicate available windows for beginning the transfer.
Due to network, hardware and other variables outside of our specialist’s control, we can only make an estimate on the actual duration of your migration, generally this will be 24 – 48 hours. We will notify you if the transfer seems to take longer than usual.
Step 5: Progress updates
We provide a migration hotline that you may call for status updates on your migration: 1300 ECOSITE or 1300 326 748
Step 6: Coordinate DNS switchover
Unless an immediate switch is scheduled, your DNS records will remain pointing at the original server until the transfer is verified and complete. If your server’s DNS records are controlled or hosted by the domain registrar, you should transfer them to a local DNS server before migrating to avoid delays.
Step 7: Confirmation of completion
Once the migration process is fully complete, our migration specialist will confirm your satisfaction with the process.