Default Email Server Settings
Default email settings
|Username||The full email address.||e.g. firstname.lastname@example.org|
|Password||The password created when creating the email account within the Admin Panel. All passwords must contain at least 7 characters with 2 numberical characters.||e.g. mypassword123|
|Incoming Mail Server||The server used when receiving emails from the cloud console mail exchange.
||POP: Use either
IMAP: Use either
|Incoming Server Port||Local port connecting email software to mail exchange.||POP: Default = 110, SSL = 143
IMAP: Default = 995, SSL = 993
|Outgoing Mail Server||The server used when sending emails from the email software.||Use either
|Outgoing Server Port||Port specific to TPP Wholesale.||SSL: 465Non SSL: 587 (standard)|
|Authentication Type||How the connection is authenticated when connecting to the mail exchange.||Non SSL: PasswordSSL: SSL|
Common Australian ISPs outgoing mail servers
We have provided a list of common SMTP servers for Australia’s top internet service providers. Within all our articles we recommend using your ISPs outgoing mail servers for sending email, this will ensure a successful connection as most ISPs block the standard mail port that our servers utilise.
I’ve configured my email correctly, but it’s still not working.
Outgoing mail server errors
An outgoing mail server error indicates an email sending issue and is generally indicative of a problem with internet connection issues or port blocking.
If your outgoing mail server does not work using the PartnerConsole mail server settings, it may be possible that your Internet Service Provider (ISP) has blocked those ports requiring that you specifically use theirs. Use your ISP outgoing mail server settings, or contact them for assistance.
Incoming mail server errors
An incoming mail server error indicates an email receiving issue and is generally indicative of a problem with email settings, internet connection issues, or an issue with the customer account, the domain name, or even the pop account. If you receive a POP error please contact Technical Support for assistance.