Default Email Settings for the Cloud Server

Default Email Server Settings

Default email settings




Username The full email address. e.g.
Password The password created when creating the email account within the Admin Panel. All passwords must contain at least 7 characters with 2 numberical characters. e.g. mypassword123
Incoming Mail Server The server used when receiving emails from the cloud console mail exchange.
POP: Use either
  • pop.mydomainname.tld

IMAP: Use either

  • imap.mydomainname.tld
Incoming Server Port Local port connecting email software to mail exchange. POP: Default = 110, SSL =  143

IMAP: Default = 995, SSL = 993
Outgoing Mail Server The server used when sending emails from the email software. Use either
  • Internet Service Provider Outgoing Mail Server
  • smtp.mydomainname.tld
Outgoing Server Port Port specific to TPP Wholesale. SSL: 465Non SSL: 587 (standard)
Authentication Type How the connection is authenticated when connecting to the mail exchange. Non SSL: PasswordSSL: SSL

Common Australian ISPs outgoing mail servers

We have provided a list of common SMTP servers for Australia’s top internet service providers. Within all our articles we recommend using your ISPs outgoing mail servers for sending email, this will ensure a successful connection as most ISPs block the standard mail port that our servers utilise.



Telstra Bigpond

More Information

I’ve configured my email correctly, but it’s still not working.

Outgoing mail server errors

An outgoing mail server error indicates an email sending issue and is generally indicative of a problem with internet connection issues or port blocking.

If your outgoing mail server does not work using the PartnerConsole mail server settings, it may be possible that your Internet Service Provider (ISP) has blocked those ports requiring that you specifically use theirs. Use your ISP outgoing mail server settings, or contact them for assistance.

Incoming mail server errors

An incoming mail server error indicates an email receiving issue and is generally indicative of a problem with email settings, internet connection issues, or an issue with the customer account, the domain name, or even the pop account. If you receive a POP error please contact Technical Support for assistance.

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